August 20, 2010

Susan Stone

Agoura Hills, CA 91301

Susan:

The best part of our successful move was having you by our side every step of the way.

We have sold several investment properties in the past few years with very competent professionals who performed their job well.  But selling our own personal home of 41 years was a very special situation which took a very special person.  And that person was YOU.

Your knowledge of the current real estate market, experienced sales savvy together with your skillful strategy tailored to our requests and objectives completed the sale of our home in 7 days with a selling price over the asking price.  We had 7 offers with the first coming the day after the Open House which had over 30 people coming to view our home.

Because our home was marketed so well we had the happy experience of selecting who we wanted to purchase our home which was important to us as long time owners.

We thank you for your dedication to our needs, your support, diligence and availability.  You are an exceptional professional and we do appreciate YOU!!!

Wishing you the best,

Al & Mary Jo Dellinger

August 7, 2010

Dear Susan,

It has been three years since you assisted Keith and me in the sale of our home.  At the time, I expressed in a letter to you our very deepest appreciation.  Soon after we closed, we slowly began the process of looking for another home to buy.  The market was trending downward so we were in no hurry.  Week after week, you happily trudged along with us looking at houses in multiple areas.  We were looking for the perfect house for us, and you worked incessantly to help us find it.  In fact, you were as concerned as we were about not making a mistake by purchasing a house in haste.  On numerous occasions you told us, "I don’t think this is the right house for you."  After two and a half years, we found a wonderful house we wanted to purchase.  You adeptly negotiated with the sellers to arrive at a fair and reasonable price.  Then, with most impressive skill you navigated us through the loan closing process with careful attention to detail.  We have lived in our home for several months now and we couldn’t be happier.  We appreciate your professionalism, integrity, experience, patience, understanding, reliable advice, and good humor throughout the entire process. 

Susan, please do not hesitate to have any of your prospective sellers or buyers contact us should they have any questions regarding the level of service you provide your clients,  It truly would be our pleasure to assist you in any way we can. 

Sincerely,  

Barbara Moreton

805.480.9791

LETTER OF RECOMMENDATION

May 15, 2010  

RE:      SUSAN STONE

            Realtor

To Anyone Thinking of Buying or Selling a Home:

Hire Susan Stone.  It’s that simple.  Not only is she honest and hardworking, but she’s a joy to work with.  She takes the would-be headache-ridden process of home buying/selling and makes it easy.

I cannot say enough good things about Susan.

My wife and I are going through a divorce and in the process had to sell our home.  Susan turned a potential nightmare into a beneficial outcome.  Susan was great to work with.  She made it easy for my wife and me to work together on the sale.  Plus, Susan’s ability to strategize and see how best to position the house actually created a bit of a bidding war on my property.  We sold it for far more than I had hoped…actually making a good profit in a down market.

I was prompted to write this letter from my own gratitude over what a exquisite job Susan did for me.  I cannot thank her enough.

My advice to anyone thinking about selling or buying a home, especially with all the agents out there, let Susan represent you.  You won’t regret it. 

Sincerely,

Michael F. Ryan

818-219-2268

mryan7777@aol.com

We would like to thank you for your professionalism during the sale of our old house and the purchase of our new home.  Throughout the two transactions you held our hands and made our deals and paper works easy.  You were very thorough in explaining to us all the steps that were needed to sell and purchase our two houses.  We appreciate your quick responses to all our questions.  Your organizational skills were excellent, and you made it very simple for us to sign the endless amounts of paperwork time after time.  We are very glad that we have you as our Realtor; we appreciate your professionalism and knowledge.  It gave us a lot of confidence that we were working with such a competent Realtor as you. We wish you the best in the future and we highly recommend you as a Realtor to everyone we know so they can also have a smooth transaction as us. — Warmly, Nilofer & Shakeel Din

“When I needed a realtor skilled in short sales for my home, a close friend suggested Susan Stone.  They had recently met, and my friend had instinctively sensed that Susan exhibited the integrity for the task.  Today on the day escrow finally closed, I could not have agreed more.

Susan had decided on an unexpected strategy in offering my home for sale.  When she explained her plan, I must admit some skepticism, but chose to follow her lead.  One week after our open house, I had more than a dozen valid offers to consider at a price that was unbelievable for the market.

During the course of the flood of buyers and realtors that viewed the house, the surprisingly short sale approval process, and the escrow period, Susan always paid thoughtful attention to my particular needs.  She offered solutions and ideas that I hadn’t even considered.  No one could have been better suited to the sale of my home than Susan.

I can not recommend her strongly enough; she very simply exemplifies the highest standards of professionalism in her field combined with the personal care and attention that only a true friend would care to give”.   — Sincerely, Robin Tams

"We want to thank you again for the great job you did selling our home on the (Westlake) Island. When we met you, we were impressed with your winning, energetic, enthusiastic personality.  When we spoke with you about selling our house, it was obvious that you had complete knowledge of everything in real estate; its laws, its rules and its intricacies.  Much of this you patiently and thoroughly explained to us. — Sam & Ethyl Katz

“As a direct result of Susan’s marketing efforts, we received multiple offers and sold our home within five days of listing it for sale. Other similar properties in our neighborhood languished on the market for months!”— Bernie and Nancy Larralde

“Susan Stone was our Realtor® for the sale of our home, and also for a recent purchase. Even before our home was listed, she provided valuable insight and skills toward the quick sale of our home.  She has all the characteristics of an excellent agent in that she provides both the personal service you would expect of an upscale boutique with the real estate knowledge and savvy of someone who has been successful for many years.  Working with Susan proved to be a vital ingredient in the smooth and successful sale of our home.” —     Drs. Eugene and Soo Ahn

"Our family has bought and sold 5 houses with Susan and have experienced the utmost integrity and care.  Susan not only is our agent of choice, but she is like family. I hold my personal business practices to a very high level and was overjoyed to meet someone who conducted business in the same manner.  I can only hope your future clients understand and appreciate the hard work and dedication you give to your craft...my parents, Mike and I sure do."

—     Kim Holmes (Michael Holmes and Rose & Alan Jefferys)

"We have had the pleasure of completing six (6) real estate transactions (two sales, two purchases and two leases) with the able assistance of our dear broker, Susan Stone.
In every case, we were completely satisfied. In every case, Susan acted swiftly, followed through responsibly, and kept us informed of our options and potential pluses and minuses inherent in each property. Susan has great integrity. She clearly demonstrated over and over that our well-being was her top priority.  We highly recommend Susan as a real estate agent for any transaction! She is the best!"—    Ritsuko and Steven Beimel

“My house sold effortlessly and at an extremely pleasing price! Susan went the extra mile from beginning to end. Now my only problem besides missing my lovely abode will be missing my new found friend. With great thanks and admiration,” —    Ellen Goffin

“My father, a retired business owner and one-time real estate broker, was particularly impressed with Susan’s professionalism and ‘true grit.’ Besides her humanity and intelligence, she has the will, strength and heart of a lion. Anyone who works with her will find this to be the case and will be glad they picked up the phone to make that first call.”

— Sincerely, Barbara Stephans

"This was my first big purchase, and I was really nervous about the whole process of buying a new home. Susan understood how personal a decision this was for me. She went above and beyond to make certain I felt comfortable and informed every step of the way. Susan was happy to answer any questions I had and always got back to me right away. Because this was my first home, I needed a little extra handholding. Susan is an extremely caring and thoughtful person and was there for me day and night. I strongly recommend her to anyone who is looking to sell or purchase a home."— Fondly, Corey Weinberg

Your respect, concern and care count.  You followed up and communicated with us every day.  You respected our ideas and opinions and were sincerely concerned about our needs and interests.  That was very important to us because buying a house was a big and long-term decision.  We really appreciate all your time and effort."— Mei Wun Chan & Linh

"We would like to take this opportunity to thank you. It’s hard to believe, but it’s been just sixty days since we listed with you and here we are closing on the house sale tomorrow.

It was the most effortless house sale we have ever been involved with.  It could not have gone more smoothly. You were right on when it came to the listing price. It sold quickly, well above listing price. When you originally described your marketing strategy, I actually had my doubts.   But you were again, right on. Your attention to detail, early on in the writing of the contract itself, later with the home inspections, and lastly in the final walk through, all paid off.

You got us a clean offer, with no contingencies, and we even had the protection of back up offers. Unbelievable! Again, Barbara and I really appreciate all you did for us.

Selling our home of 18 years could have been very stressful, but it was not. We look forward to telling our friends and neighbors about your professionalism.  Thank you."— Steve & Barbara Lafflam